Accessibility Statement
Accessibility Statement
Last Updated: February 2, 2026
At X GIFT LIST, we are committed to ensuring digital accessibility for people of all abilities. We strive to create an inclusive online experience and to make our website usable and accessible to everyone.
Accessibility is an ongoing priority for us, and we continually review and improve our website to provide equal access to information, products, and services.
1. Our Commitment
We aim to provide a website that is accessible to the widest possible audience, regardless of technology or ability.
To support this goal, we work toward aligning our website with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These internationally recognised guidelines explain how to make web content more accessible for users with visual, auditory, physical, cognitive, and other disabilities.
By following these standards, we aim to deliver a clearer, more inclusive, and more user-friendly experience for all visitors.
2. Accessibility Features on Our Website
To promote an inclusive online environment, we aim to implement and maintain the following accessibility measures:
Keyboard Navigation
Our website is designed to be navigable using a keyboard alone, including standard keyboard controls such as Tab, Enter, and Arrow keys.
Alternative Text for Images
Where appropriate, meaningful images include descriptive alternative text to help screen reader users understand visual content, including product images and important interface elements.
Colour Contrast and Readability
We aim to maintain sufficient colour contrast between text and background elements to support users with low vision or colour vision differences.
Clear Structure and Headings
We use logical heading structures and organised page layouts to help users, including those using assistive technologies, navigate content more effectively.
Responsive Design
Our website is designed to function across a wide range of devices, browsers, and screen sizes, and to remain usable when zoomed where supported.
3. Current Accessibility Status
We are committed to improving accessibility and aim to make our website as accessible as reasonably possible.
However, accessibility is an ongoing process, and some areas of the website, including certain third-party tools, apps, plugins, or embedded content, may not yet fully meet accessibility standards. We continue to review and improve these areas where feasible.
4. Technical Specifications
The accessibility of our website relies on the following technologies to work effectively with web browsers and assistive technologies:
- HTML
- CSS
- JavaScript
- WAI-ARIA
These technologies are used in line with current web and accessibility practices where reasonably possible.
5. Feedback and Support
We welcome feedback from users and are committed to addressing accessibility barriers where possible.
If you experience any difficulty accessing information, using any part of our website, or completing an action online, please contact us and we will do our best to assist you or provide support through an alternative method where appropriate.
Email: Support@xgiftlist.com
Address: 29/97 Creek Street, Brisbane City QLD 4000, Australia
Trade Number: 19817138359
6. Response Time
We aim to respond to accessibility-related enquiries within 24–48 business hours.
Business Hours:
Monday – Friday
10:00 AM – 7:00 PM (AEST, UTC +10)
7. Ongoing Improvements
We are committed to the continuous improvement of our website’s accessibility. This Accessibility Statement may be reviewed and updated from time to time as our website evolves and accessibility expectations develop.
8. Approval
This Accessibility Statement has been reviewed and approved by the management of X GIFT LIST on February 2, 2026.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
When will my order be shipped?
Most orders are prepared and dispatched within 1–2 business days.
Once your Apple Watch case or strap has been packed and checked, it will be shipped via express delivery, and you will receive a tracking number by email.
How long does shipping take?
Free standard shipping is available on all orders and is delivered by the destination country’s local postal service. Delivery typically takes 8–12 business days after dispatch.
DHL Express is available as a paid upgrade for eligible metro areas, with delivery typically taking 3–5 business days after dispatch.
Once your order ships, you will receive a tracking number by email.
What is your return policy?
We offer a 30-Day Return Window on eligible products.
Returns are always accepted for manufacturing defects, faults, or incorrect items. In these cases, we will provide a repair, replacement, or refund.
To start a return, contact us at Support@xgiftlist.com for approval. Return and Refund Policy
Orders
Below are some of are common questions about orders
What payment methods do you accept?
We accept Visa, Mastercard, AMEX, Apple Pay, Google Pay, Shop Pay.
All payments are securely processed through Shopify’s ShopPay System, ensuring safe and encrypted transactions.
Do you inspect orders before shipping?
Yes. Every order is carefully inspected before dispatch to ensure quality control and accuracy.
What comes with my order?
Each order includes a premium gift box and access to our digital watch face download.
After your purchase, the digital watch face download link will be automatically sent to you by email.
How do I contact support?
Use our contact page or email us at Support@xgiftlist.com Our team replies to most queries within 1–2 business days.
Products
Below are some common questions about our products
What exactly is a Mod Apple Watch Case/Strap?
It is an aftermarket accessory designed to upgrade the appearance of your Apple Watch with premium materials such as stainless steel, titanium, rubber, or leather. It changes only the external look and does not affect performance.
Does the case include the Apple Watch?
No. This product includes only the watch case and/or strap depending on the product page. The Apple Watch is not included.
Is this a real watch or a modification accessory?
It is a modification accessory designed for your existing Apple Watch. It is not a standalone watch.
Are the materials real?
Yes. Depending on the model, we use stainless steel, titanium finish, silicone rubber, or leather-style materials. Each product page specifies details clearly.
Will it fit my Apple Watch?
Yes, but you must select the correct size. Each product is designed for specific Apple Watch models such as 38/40/41mm, 42/44/45/46mm, and 49mm Ultra.
How do I check my Apple Watch size?
You can find your size on the back of your Apple Watch or in the Apple Watch app on your iPhone.
Which models are NOT compatible?
Any Apple Watch model outside the listed sizes is not supported. If unsure, contact support before ordering.
Is it stable on Apple Watch Ultra and newer models?
Yes. It is optimized for newer generations including Apple Watch Ultra and Series 9 / 10+.
What if I choose the wrong size?
We strongly recommend confirming compatibility before ordering. Incorrect size selection may not be eligible for return or exchange.
How do I access the Watch Faces?
Each order includes a private guide showing how to install and sync your custom Watch Faces in under 2 minutes.
Do Watch Faces work on all Apple Watch models?
They are compatible with most Apple Watch models, but performance may vary depending on watchOS version.
Does the product look exactly like the photos?
Yes. However, slight differences may occur due to lighting, screen display, and material reflection.
Will the finish fade or wear off?
No. The materials are designed for daily use durability. However, long-term wear may naturally show slight aging depending on usage conditions.
Is it comfortable for daily wear?
Yes. The design is optimized for daily comfort depending on selected material and strap type.