Shipping Policy – X GIFT LIST

Last Updated: February 1, 2026

Thank you for shopping with X GIFT LIST.

We strive to deliver every order safely and efficiently while providing reliable shipping options for our customers worldwide.

1. Shipping Destinations

We currently ship to most countries worldwide.

If we are unable to deliver to your location, you will be notified during checkout or shortly after placing your order.

2. Shipping Options

We offer the following shipping options for eligible orders unless otherwise stated at checkout:

Free Standard International Shipping

Free standard international shipping is available on all eligible orders.

DHL Express Shipping (Metro Postcodes Only)

Customers located in eligible metropolitan postcode areas may choose DHL Express Shipping for an additional fee of AUD $20.

DHL Express availability will be displayed at checkout based on the delivery postcode.

3. Processing Time

Orders are typically processed within 1–3 business days.

Processing includes order verification, quality inspection, packaging, and dispatch.

During peak periods, promotional events, or public holidays, processing times may be slightly extended.

4. Estimated Delivery Time

Standard Shipping

After dispatch, most standard shipping orders are delivered within:

5–12 business days

DHL Express Shipping (Metro Postcodes Only)

After dispatch, most DHL Express orders are delivered within:

3–5 business days

Delivery times are estimates only and may vary depending on destination, customs clearance, local carrier performance, public holidays, weather conditions, and other factors beyond our control.

5. Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to become active.

6. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, VAT, GST, or customs fees imposed by the destination country.

These charges are determined by local authorities and are the responsibility of the customer.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

8. Order Changes & Cancellations

Orders may be cancelled or modified within 24 hours of purchase.

After this period, order processing may have commenced and changes or cancellations may no longer be possible.

9. Lost, Damaged, or Incorrect Orders

If your order arrives damaged, incorrect, or appears to be lost in transit, please contact us within 48 hours of delivery or as soon as reasonably possible after becoming aware of the issue.

We will work with the shipping carrier to investigate the matter and provide an appropriate resolution where applicable.

10. Contact Us

For any shipping-related questions or concerns, please contact us:

Email: support@xgiftlist.com

Business Hours:
Monday – Friday
10:00 AM – 7:00 PM (AEST)