Frequently Asked Questions
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
When will my order be shipped?
Most orders are prepared and dispatched within 1–2 business days.
Once your Apple Watch case or strap has been packed and checked, it will be shipped via express delivery, and you will receive a tracking number by email.
How long does shipping take?
Free standard shipping is available on all orders and is delivered by the destination country’s local postal service. Delivery typically takes 8–12 business days after dispatch.
DHL Express is available as a paid upgrade for eligible metro areas, with delivery typically taking 3–5 business days after dispatch.
Once your order ships, you will receive a tracking number by email.
What is your return policy?
We offer a 30-Day Return Window on eligible products.
Returns are always accepted for manufacturing defects, faults, or incorrect items. In these cases, we will provide a repair, replacement, or refund.
To start a return, contact us at Support@xgiftlist.com for approval. Return and Refund Policy
Orders
Below are some of are common questions about orders
What payment methods do you accept?
We accept Visa, Mastercard, AMEX, Apple Pay, Google Pay, Shop Pay.
All payments are securely processed through Shopify’s ShopPay System, ensuring safe and encrypted transactions.
Do you inspect orders before shipping?
Yes. Every order is carefully inspected before dispatch to ensure quality control and accuracy.
What comes with my order?
Each order includes a premium gift box and access to our digital watch face download.
After your purchase, the digital watch face download link will be automatically sent to you by email.
How do I contact support?
Use our contact page or email us at Support@xgiftlist.com Our team replies to most queries within 1–2 business days.
Products
Below are some common questions about our products
What exactly is a Mod Apple Watch Case/Strap?
It is an aftermarket accessory designed to upgrade the appearance of your Apple Watch with premium materials such as stainless steel, titanium, rubber, or leather. It changes only the external look and does not affect performance.
Does the case include the Apple Watch?
No. This product includes only the watch case and/or strap depending on the product page. The Apple Watch is not included.
Is this a real watch or a modification accessory?
It is a modification accessory designed for your existing Apple Watch. It is not a standalone watch.
Are the materials real?
Yes. Depending on the model, we use stainless steel, titanium finish, silicone rubber, or leather-style materials. Each product page specifies details clearly.
Will it fit my Apple Watch?
Yes, but you must select the correct size. Each product is designed for specific Apple Watch models such as 38/40/41mm, 42/44/45/46mm, and 49mm Ultra.
How do I check my Apple Watch size?
You can find your size on the back of your Apple Watch or in the Apple Watch app on your iPhone.
Which models are NOT compatible?
Any Apple Watch model outside the listed sizes is not supported. If unsure, contact support before ordering.
Is it stable on Apple Watch Ultra and newer models?
Yes. It is optimized for newer generations including Apple Watch Ultra and Series 9 / 10+.
What if I choose the wrong size?
We strongly recommend confirming compatibility before ordering. Incorrect size selection may not be eligible for return or exchange.
How do I access the Watch Faces?
Each order includes a private guide showing how to install and sync your custom Watch Faces in under 2 minutes.
Do Watch Faces work on all Apple Watch models?
They are compatible with most Apple Watch models, but performance may vary depending on watchOS version.
Does the product look exactly like the photos?
Yes. However, slight differences may occur due to lighting, screen display, and material reflection.
Will the finish fade or wear off?
No. The materials are designed for daily use durability. However, long-term wear may naturally show slight aging depending on usage conditions.
Is it comfortable for daily wear?
Yes. The design is optimized for daily comfort depending on selected material and strap type.