Refund policy
Return & Refund Policy – X GIFT LIST
Last Updated: February 1, 2026
At X GIFT LIST, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
1. 30-Day Return Policy
We accept returns within 30 days of delivery for eligible products.
To qualify for a return, the item must:
- Be unused and unworn
- Be in original condition
- Include all original packaging, accessories, inserts, and components
- Show no signs of installation, damage, scratches, or modification
2. Change of Mind Returns
If you change your mind or wish to return a product for reasons unrelated to product quality, defect, damage, or shipping error, you may request a return within 30 days of delivery.
To be eligible:
- The item must be unused and in original condition
- All original packaging, accessories, inserts, and components must be included
- The item must be suitable for resale as new
For approved change-of-mind returns:
- Customers are responsible for all return shipping costs
- Original shipping charges (if any) are non-refundable
- A 15% restocking fee will be deducted from the refund amount to cover inspection, handling, and restocking costs
The refund will be issued after the returned item has been received and inspected.
3. Faulty, Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Depending on the situation, we may provide:
- A replacement
- A repair (where applicable)
- A full refund
For approved quality-related claims, warranty claims, damaged items, or incorrect shipments, X GIFT LIST will cover reasonable return shipping costs.
4. Non-Returnable Items
We do not accept returns for:
- Used or installed products
- Products showing signs of wear, scratches, damage, or alteration
- Products with missing packaging, accessories, inserts, or components
- Products damaged due to misuse, neglect, or improper installation
- Personalised, customised, or made-to-order products
- Clearance, final sale, or non-returnable items as indicated at the time of purchase
5. How to Request a Return
Please contact:
Include:
- Your order number
- Photos of the item (if applicable)
- Reason for return
Once approved, we will provide detailed return instructions.
Returns sent without prior authorisation may not be accepted.
6. Return Shipping
For approved change-of-mind or non-quality-related returns, customers are responsible for all return shipping costs.
For approved returns involving defective, damaged, incorrect, or warranty-covered items, X GIFT LIST will cover reasonable return shipping costs.
We recommend using a tracked shipping service, as we are not responsible for returns lost during transit.
7. Return Instructions
All returns must be approved before being sent back.
Once your return request has been reviewed, we will provide the appropriate return address and instructions.
Returns sent without prior approval may be refused or returned to the sender.
8. Refund Processing
Once your return has been received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to the original payment method within 5–10 business days.
For change-of-mind or non-quality-related returns, the refund amount will be reduced by the applicable 15% restocking fee and any non-refundable shipping charges.
9. Lost Parcels
If a shipment is confirmed lost by the carrier, we will either:
- Send a replacement at no additional cost, or
- Issue a full refund
at our discretion.
10. Order Cancellation
Orders may be cancelled within 24 hours of purchase for a full refund.
After this period, processing or fulfilment may have commenced and cancellation may no longer be possible.
If an order has already been shipped, the return process outlined in this policy will apply.
11. Fraud Prevention
We reserve the right to refuse any return, replacement, exchange, or refund where fraud, abuse of this policy, intentional damage, excessive return activity, or suspicious conduct is suspected.
12. Policy Updates
X GIFT LIST reserves the right to modify or update this policy at any time without prior notice.
The most current version will always be available on this page.
Contact Us
X GIFT LIST
Email: support@xgiftlist.com
Business Hours:
Monday – Friday
10:00 AM – 7:00 PM (AEST)