Payment Policy
Payment Policy – X GIFT LIST
Last Updated: February 2, 2026
At X GIFT LIST, we aim to provide a secure, transparent, and seamless payment experience for all customers. This Payment Policy explains the payment methods we accept, how payments are processed, and how your payment information is protected.
1. Payment Processing Platform
All payments on our website are securely processed through Shopify Payments, a PCI-DSS compliant and industry-trusted payment gateway.
By using Shopify Payments, we help ensure that all transactions are handled through a secure and fully encrypted payment infrastructure.
2. Accepted Payment Methods
We currently accept the following payment methods through Shopify Payments:
Credit & Debit Cards
- Visa
- Mastercard
- American Express
- UnionPay
Digital Wallets
- Apple Pay
- Google Pay
- Shop Pay
All orders must be paid in full at the time of purchase before they can be processed.
3. Currency and Pricing
Prices on our website may be displayed in your local currency based on your location, browser settings, or selected shipping destination.
At checkout:
- The final amount payable will be clearly shown in the applicable currency
- Currency conversion rates, where applicable, are determined by Shopify Payments or your payment provider at the time of transaction
- The amount shown at checkout is the total amount charged by X GIFT LIST
Unless expressly stated otherwise, the price charged by X GIFT LIST includes the product price and shipping only and does not include any potential import duties, customs fees, VAT, GST, or local taxes that may be required by the destination country. Any such charges are the responsibility of the customer.
4. No Hidden Fees
X GIFT LIST does not charge any additional:
- Payment processing fees
- Administrative fees
- Hidden checkout surcharges
The total amount displayed at checkout is the final amount you will pay to us, excluding any charges imposed separately by your bank, card issuer, or local customs authority.
5. Payment Security & Data Protection
Your security is important to us.
All transactions are protected by:
- SSL encryption to safeguard your personal and payment information
- PCI-DSS compliant processing through Shopify Payments
- Secure tokenised transactions, meaning your full card details are not stored on our servers
X GIFT LIST does not store or have direct access to your complete credit or debit card information at any time.
6. Payment Authorisation & Verification
All payments are subject to authorisation by your bank, card issuer, or payment provider.
To help prevent fraud and protect customers, orders may be subject to additional verification checks. X GIFT LIST reserves the right to:
- Request additional confirmation of payment or billing details
- Hold or review orders flagged as high-risk
- Cancel orders that cannot be successfully verified
Orders will only be processed after successful payment authorisation and verification.
7. Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email containing your order number and purchase details.
If you do not receive this confirmation within 24 hours, please contact us at:
8. Failed or Declined Payments
If a payment attempt is declined:
- The order will not be completed
- You may attempt payment again using the same or an alternative payment method
- X GIFT LIST has no control over decisions made by banks or payment providers regarding declined transactions
We are not responsible for delays, failed orders, or non-delivery caused by payment authorisation failures.
9. Billing Information Accuracy
Customers are responsible for providing accurate and up-to-date billing information at checkout.
Incorrect, incomplete, or inconsistent billing details may result in:
- Payment failure
- Order review delays
- Order cancellation
X GIFT LIST is not liable for issues arising from inaccurate information provided by the customer.
10. Refunds and Payment Reversals
Approved refunds are always issued to the original payment method used at checkout.
Refunds are processed in accordance with our Return & Refund Policy. Processing times may vary depending on your bank, card issuer, or payment provider.
11. Payment Disputes & Chargebacks
If you experience any payment-related issue, we encourage you to contact us first so we can assist and attempt to resolve the issue promptly.
Unjustified, abusive, or fraudulent chargebacks may result in:
- Order cancellation
- Account review
- Restrictions on future purchases
We are committed to addressing legitimate payment concerns in a fair and timely manner.
12. Third-Party Payment Providers
Payments made through Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, Shop Pay, or other third-party services are also subject to the respective terms and conditions of those providers.
X GIFT LIST is not responsible for service outages, processing delays, or disputes caused solely by third-party payment services.
13. Contact Us
If you have any questions regarding payments or billing, please contact us:
X GIFT LIST
Email: Support@xgiftlist.com
Address: 29/97 Creek Street, Brisbane City QLD 4000, Australia
Trade Number: 19817138359
Live Chat: Available on our website
Response Time: 24–48 business hours
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
When will my order be shipped?
Most orders are prepared and dispatched within 1–2 business days.
Once your Apple Watch case or strap has been packed and checked, it will be shipped via express delivery, and you will receive a tracking number by email.
How long does shipping take?
Free standard shipping is available on all orders and is delivered by the destination country’s local postal service. Delivery typically takes 8–12 business days after dispatch.
DHL Express is available as a paid upgrade for eligible metro areas, with delivery typically taking 3–5 business days after dispatch.
Once your order ships, you will receive a tracking number by email.
What is your return policy?
We offer a 30-Day Return Window on eligible products.
Returns are always accepted for manufacturing defects, faults, or incorrect items. In these cases, we will provide a repair, replacement, or refund.
To start a return, contact us at Support@xgiftlist.com for approval. Return and Refund Policy
Orders
Below are some of are common questions about orders
What payment methods do you accept?
We accept Visa, Mastercard, AMEX, Apple Pay, Google Pay, Shop Pay.
All payments are securely processed through Shopify’s ShopPay System, ensuring safe and encrypted transactions.
Do you inspect orders before shipping?
Yes. Every order is carefully inspected before dispatch to ensure quality control and accuracy.
What comes with my order?
Each order includes a premium gift box and access to our digital watch face download.
After your purchase, the digital watch face download link will be automatically sent to you by email.
How do I contact support?
Use our contact page or email us at Support@xgiftlist.com Our team replies to most queries within 1–2 business days.
Products
Below are some common questions about our products
What exactly is a Mod Apple Watch Case/Strap?
It is an aftermarket accessory designed to upgrade the appearance of your Apple Watch with premium materials such as stainless steel, titanium, rubber, or leather. It changes only the external look and does not affect performance.
Does the case include the Apple Watch?
No. This product includes only the watch case and/or strap depending on the product page. The Apple Watch is not included.
Is this a real watch or a modification accessory?
It is a modification accessory designed for your existing Apple Watch. It is not a standalone watch.
Are the materials real?
Yes. Depending on the model, we use stainless steel, titanium finish, silicone rubber, or leather-style materials. Each product page specifies details clearly.
Will it fit my Apple Watch?
Yes, but you must select the correct size. Each product is designed for specific Apple Watch models such as 38/40/41mm, 42/44/45/46mm, and 49mm Ultra.
How do I check my Apple Watch size?
You can find your size on the back of your Apple Watch or in the Apple Watch app on your iPhone.
Which models are NOT compatible?
Any Apple Watch model outside the listed sizes is not supported. If unsure, contact support before ordering.
Is it stable on Apple Watch Ultra and newer models?
Yes. It is optimized for newer generations including Apple Watch Ultra and Series 9 / 10+.
What if I choose the wrong size?
We strongly recommend confirming compatibility before ordering. Incorrect size selection may not be eligible for return or exchange.
How do I access the Watch Faces?
Each order includes a private guide showing how to install and sync your custom Watch Faces in under 2 minutes.
Do Watch Faces work on all Apple Watch models?
They are compatible with most Apple Watch models, but performance may vary depending on watchOS version.
Does the product look exactly like the photos?
Yes. However, slight differences may occur due to lighting, screen display, and material reflection.
Will the finish fade or wear off?
No. The materials are designed for daily use durability. However, long-term wear may naturally show slight aging depending on usage conditions.
Is it comfortable for daily wear?
Yes. The design is optimized for daily comfort depending on selected material and strap type.